In May, 2019, OCLC announced the sale of QuestionPoint and the 24/7 Reference Cooperative to Springshare. Since then Minitex and AskMN libraries have been preparing for the migration from the QuestionPoint software to Springshare’s LibAnswers and LibChat systems.
As library services are impacted by COVID-19 and we begin to navigate working from home, it is important that patrons are able to connect with the services offered to them. One way to allow for this, is by adding a chat service for your library patrons.
AskMN: The Librarian Is In! has published its FY19 Report and is now available on the Minitex website. This article features some highlights from this past year.
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