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Authors
by Carla Pfahl
Having a chat widget on your library website can draw in patrons when they need assistance. We have had the AskMN chat widget on the ELM website since July 2011.
Authors
by Carla Pfahl
As the coordinator for the statewide virtual reference service, AskMN: The Librarian Is In!, I monitor chat and review transcripts regularly.
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Online reference service staffed by librarians 24 hours a day, 7 days a week