The Minitex MNLINK ILL Committee recommends the following best practice guidelines for filling requests from Minitex:
Response Time
Respond to the request as quickly as possible. When your library is unable to fill the request in a reasonable amount of time, please respond with report code 10 - “preferred delivery time not possible.”
Loan Periods
Provide the most generous loan period possible and make sure to indicate the due date on the request slip. Include that with the item ensuring the borrowing request number and barcode information are visible when sending.
Multi-volume Sets
Libraries should loan entire volumes or seasons of series, unless the request indicates a specific volume is needed. If multiple volumes are being sent for one request, place a rubber band around the set, or place a copy of the request in each volume or audiovisual container.
If the entire multi-volume set is requested, but your library can only fill the first volume, note that when updating the request to “sent” on the ILL system and on the request.
Renewal Requests
Review renewal requests daily and grant them whenever possible.
Recalls
Minimize recalls because it is often quicker to request the needed item via ILL than to recall. Consider noting that an item is not renewable on the request slip when shipping the item to the borrower.
Delivery
Whether or not your library participates in the delivery system, please ensure the item is properly packaged.
Scanned items
For scans or electronic resources that your license allows you to use for filling interlibrary loan requests, please transmit them to Minitex using the following guidelines:
- Include the Minitex referral request number in the subject line (note that a copy or scan of the request is not necessary.)
- Transmit using your preferred software to mtx-edel@umn.edu
Report codes for unfilled requests
Use these codes to notify Minitex of the reason you cannot fill a request.
Code Description
1 In use / On loan
2 Non-circulating
3 Not on shelf
4 Title not owned
5 Lacking volume / Issue
6 Branch location not accessible
7 On order
9 In Process / Technical processing
10 Preferred delivery time not possible
11 Poor condition
12 At bindery
13 Volume / Issue not yet available (use for print source only)
14 Not licensed to fill
17 Other unfilled reason
18 Courier only delivery
19 Not found as cited
24 Too new to lend or refer
25 Lost
26 On reserve
27 Popular title / In constant demand
29 No response / Reply from referral location
33 In use. Cannot refer to Wisconsin academic libraries
34 Location / Collection temporarily inaccessible
