Quick Summary
The 26th Annual Minitex Interlibrary Loan Conference will take place on Wednesday, May 17, 2017, at the Continuing Education and Conference Center on the Saint Paul Campus of the University of Minnesota. Our keynote speaker is J. Jeff Kober, President of Performance Journeys and CEO of World Class Benchmarking. In a tailored keynote for our conference, J. Jeff Kober will share "Things I Wish I Could Tell My Librarian."
The 26th Annual Minitex Interlibrary Loan Conference will take place on Wednesday, May 17, 2017, at the Continuing Education and Conference Center on the Saint Paul Campus of the University of Minnesota. Our keynote speaker is J. Jeff Kober, President of Performance Journeys and CEO of World Class Benchmarking.
In a tailored keynote for our conference, Kober will share "Things I Wish I Could Tell My Librarian." This event provides big-picture insights that can truly impact the experience of your library patrons. Jeff offers a personalized view of how librarians and library staff really make a difference when it comes to shaping the lives of others.
Jeff has been in the trenches for nearly 30 years, providing training and development solutions for the private, public and non-profit sectors. His diverse experience includes providing leadership development for corporate executives at GE as well as removing red tape within the federal government, and improving customer service at zoos across America. In many cases, these consultant opportunities were associated with The Disney Institute, a best-practices institution based at America’s first corporate university.
Jeff has authored several books, including "Lead With Your Customer: Transform Brand and Culture Into World-Class Results." He is also the leading authority on Disney best practices, and wrote "The Wonderful World of Customer Service at Disney" and "Disney’s Hollywood Studios: From Show Biz to Your Biz."
Registration information will be sent out in early March.
