by Carla Pfahl
Quick Summary
It is December, a time for reflection and the time I ask our AskMN participating libraries to review their transcripts from the year and send me the best of the best, the cream of the crop.
Body
It is December, a time for reflection and the time I ask our AskMN participating libraries to review their transcripts from the year and send me the best of the best, the cream of the crop. I ask for no more than 30 minutes of your time to review a sampling of your transcripts and forward to me one or two (minus personal information) that you feel represents a high quality reference transaction in a chat environment. It could be a session either one of your librarians had or another librarian had with your patron. It could be a short interaction, or a lengthy detailed one, or somewhere in between.
This is the third year we have made this request and it has been incredible to see the great sessions we have received and shared with everyone. As it stands, Bethel University has had the winning transcript the first two years now. I’m not saying they have the best librarians or the best patrons, but they have set the bar pretty high, and it would be exciting to see what transcripts we get this year to give them a little competition (friendly competition, of course).
The easiest way I know to review transcripts for a full year is to go (in QP) to Ask > Service History then narrow by date range per month or whatever date range you want to limit views, as illustrated above.
Clicking on the title link will bring you to the transcript record. Again, I'm not asking you to spend too much time with this, but I would like to compile the best transcripts from each library and then have a TBD group vote on the best one. The winning transcript will be featured in January's Reference Notes as a “Best of 2014” article.
I would appreciate it if you could send me your selected transcript by Dec. 22nd. Good luck and happy reviewing!