Aug 20, 2021The AskMN FY21 Report has been published, and it highlights heavy usage of the service by libraries throughout this past pandemic year.
Jun 11, 2020
In May, 2019, OCLC announced the sale of QuestionPoint and the 24/7 Reference Cooperative to Springshare. Since then Minitex and AskMN libraries have been preparing for the migration from the QuestionPoint software to Springshare’s LibAnswers and LibChat systems.
Apr 1, 2020
As library services are impacted by COVID-19 and we begin to navigate working from home, it is important that patrons are able to connect with the services offered to them. One way to allow for this, is by adding a chat service for your library patrons.
Mar 19, 2020
If you're not familiar yet with AskMN, it is an online service for information and research help available to all Minnesota residents and students 24 hours a day, 7 days a week. This service, now more valuable than ever, can be accessed at AskMN.org.
Aug 29, 2019
AskMN: The Librarian Is In! has published its FY19 Report and is now available on the Minitex website. This article features some highlights from this past year.
Jun 3, 2019
In an announcement made Friday, May 31st, Springshare will acquire QuestionPoint. The announcement was a surprise to many as QuestionPoint had just completed a successful upgrade to their chat environment in March.
Jan 17, 2019
Registration is now open for the North American Virtual Reference Online Conference! This free, fully online event is open to all - regardless of library type or experience with virtual reference. The conference will take place on February 12, 2019.
Oct 16, 2018
AskMN celebrated its 10 year anniversary at MLA with cake during Thursday’s dessert break.
Sep 13, 2016
The report highlights activity in the academic and public queues, how Minnesota patrons were helped, when patrons came in to ask questions, and patron satisfaction with the service. The format of the report is much different than previous published reports.