Upcoming AskMN Webinars for Fall 2013

This fall we have two webinars for AskMN participating libraries that will look at increasing usage and tracking statistics. Visit the Minitex Training webpage (and filter by the AskMN category) to sign up for one or both of the upcoming webinars. AskMN: How to Boost Your Traffic          

So you’ve got your chat service up and running. You’ve placed the links on your website and now you’re waiting for patrons to ask their questions. Perhaps you’ve had your service up and running for a while now and would like some tips on how to increase usage from your patrons. In this 45-minute webinar for AskMN participating libraries, we will discuss ways you can boost your traffic. We will look at service intake forms, queue level options, statistics, and link and widget placements as ways to encourage usage and connect with patrons at points of need.

AskMN Reports & Statistics

QuestionPoint statistics can sometimes appear overwhelming and confusing. Join Minitex Reference Outreach & Instruction staff for a one-hour session that will walk you through the basic and advanced reporting features from your QuestionPoint database. We will look at identifying traffic flows, answering percentage, exporting options and much more.