AskMN
Minitex News articles tagged with "AskMN" (36):
AskMN FY16 Report is Now Available
The report highlights activity in the academic and public queues, how Minnesota patrons were helped, when patrons came in to ask questions, and patron satisfaction with the service. The format of the report is much different than previous published reports.
A Day in the Life of a Chat Librarian
Ask WA, like AskMN, is a cooperative of public and academic libraries around the state which work together along with librarians around the world to provide 24/7 access to library services.
Minitex website, ELM, and other Minitex services will be unavailable Saturday, January 9
The University of Minnesota servers that support the Electronic Library for Minnesota (ELM), the Minitex website, and other Minitex services will be down for maintenance this Saturday, January 9. Service will be restored the next day. We apologize for the inconvenience.
AskMN Virtual Reference survey closing on September 14!
If you haven't had a chance to respond to the AskMN Virtual Reference survey yet, please take a moment to do so. We are working to improve the service and would appreciate any feedback you might have. Access the survey here.
AskMN Virtual Reference Survey
In hopes of growing and improving the AskMN service, we ask that libraries in the Minitex region please take a moment to complete this brief survey. Your input is very valuable. Thank you!
AskMN Surveys: A Fiscal Year End Review
While we start compiling the information for the AskMN FY15 Report, I have been looking at the surveys completed in this past fiscal year. AskMN libraries have the ability to use surveys at the end of chat questions and ask a variety of questions about the service they just received.
AskMN Chat Widget Usage and Point of Need
In February of this year, we unveiled the redesigned AskMN website. The new website is responsively designed for any device allowing users a seamless entry point to the AskMN statewide virtual reference service.
AskMN Has a New Website and a New Participating Library
The statewide portal for AskMN, http://www.askmn.org/, has a new look! In February we updated the site to be a responsively design site that is supported on any device.
Virtual Reference Best Practices: Working with Persistent Patrons
From time to time I am involved in a discussion with colleagues about various types of patrons we work with in our virtual reference services. It doesn’t matter if it is a public library patron or an academic library patron, every now and then librarians struggle to provide excellent service.
AskMN: Best Transcript of 2014
In December I sent out a call out to AskMN participating libraries to send in chat transcript(s) from 2014 that they felt exemplified exceptional service. The chat session could have taken only five minutes or fifty minutes or it could have been a very involved interaction or quick and easy.