Jan 17, 2019
Registration is now open for the North American Virtual Reference Online Conference! This free, fully online event is open to all - regardless of library type or experience with virtual reference. The conference will take place on February 12, 2019.
Dec 15, 2015
Reference librarianship has transformed from standard "behind-the-desk" reference to roving reference, to virtual reference, and finally beyond the library walls.
Dec 15, 2015
Reference work continues to be a huge part of the foundation of librarianship. Like many other library services, more and more of it is conducted online. Our expert panel will be exploring virtual reference—what it means, how it is changing, and the best practices for those getting started.
Nov 19, 2015
At this year’s MLA conference, I presented a session, If It’s Not a Virtual Reference Service Then What Is It?, with my colleagues Erin Callahan, Hennepin County Library, Kimbe
Feb 9, 2015From time to time I am involved in a discussion with colleagues about various types of patrons we work with in our virtual reference services. It doesn’t matter if it is a public library patron or an academic library patron, every now and then librarians struggle to provide excellent service.
Oct 29, 2014A session of particular interest to me at MLA this year included a panel consisting of Carla Pfahl (Minitex), Jill Smith (Anoka County Library), Karen Pundsack (Great River Regional Library - GRR), and Greg Argo (Concordia University). “Tips, Tools, and Tricks: Increasing Usage and Improving Value