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Minitex News articles tagged with "virtual reference" (7):


Registration now open for the North American Virtual Reference Conference

Jan 17, 2019

Registration is now open for the North American Virtual Reference Online Conference! This free, fully online event is open to all - regardless of library type or experience with virtual reference. The conference will take place on February 12, 2019.


The Growth of Mobile Chat

Dec 9, 2016

Cliff Kuang of Fast Company & Inc has an interesting article about the staying power of chat in the mobile environment: Why Chat May Be K

Amigos Library Services Online Conference: Going Out of Bounds with Reference Services

Dec 15, 2015

Reference librarianship has transformed from standard "behind-the-desk" reference to roving reference, to virtual reference, and finally beyond the library walls.

American Libraries Live Free Webinar: Virtual Reference

Dec 15, 2015

Reference work continues to be a huge part of the foundation of librarianship. Like many other library services, more and more of it is conducted online. Our expert panel will be exploring virtual reference—what it means, how it is changing, and the best practices for those getting started.


Where have all the reference questions gone?

Nov 19, 2015

At this year’s MLA conference, I presented a session, If It’s Not a Virtual Reference Service Then What Is It?, with my colleagues Erin Callahan, Hennepin County Library, Kimbe

Virtual Reference Best Practices: Working with Persistent Patrons

Feb 9, 2015

From time to time I am involved in a discussion with colleagues about various types of patrons we work with in our virtual reference services. It doesn’t matter if it is a public library patron or an academic library patron, every now and then librarians struggle to provide excellent service.

MLA 2014: Virtual Reference Tips

Oct 29, 2014

A session of particular interest to me at MLA this year included a panel consisting of Carla Pfahl (Minitex), Jill Smith (Anoka County Library), Karen Pundsack (Great River Regional Library - GRR), and Greg Argo (Concordia University).   “Tips, Tools, and Tricks: Increasing Usage and Improving Value