by Sara Ring
Quick Summary
If you're attending the American Library Association Annual Conference in Orlando June 23-27th, you may be interested in one or more of the following OCLC events. View the full list and register here.
If you're attending the American Library Association Annual Conference in Orlando June 23-27th, you may be interested in one or more of the following OCLC events. Register here.
Friday
OCLC Symposium presents: Disney's Approach to Quality Service|
Friday, June 24, 1:00 – 4:00 pm
Libraries create memorable experiences and share important programs every day. But what happens when libraries truly focus on the user experience and put it at the center of everything they do?
Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right processes and standards in place to achieve them. By uniting your people, place(s) and processes through a clear focus on the user, exceptional service becomes possible across all customer touchpoints. With more than 90 years of world-renowned customer service, no one understands that better than Disney. You'll come away with inspiration on how you can create new and impactful user experiences.
Enhance Sharing Session
Friday, June 24, 10:30 am – 12:00 pm
The Enhance and Expert Community Sharing Session is a forum for Q&A and for the exchange of information concerning OCLC's Enhance program and Expert Community.
Saturday
Dewey Update Breakfast and ALCTS Public Libraries Technical Services Interest Group
Saturday, June 25, 7:00 – 10:00 am
Come learn what’s new on the Dewey scene with Julianne Beall and Alex Kyrios, Dewey editorial team members, and Caroline Saccucci, head of the CIP and Dewey Program at the Library of Congress. Juli will explore important features of WebDewey (the number-building assistant and an upcoming user notification feature), while Alex will review significant schedule changes coming out of the annual DDC Editorial Policy Committee in early June. Caroline will talk about an expansion of LC’s AutoDewey program for sports biographies. The ALCTS Public Libraries Technical Services Interest Group meeting follows directly after.
WorldShare Management Services: A Library Community Collaborating in the Cloud
Saturday, June 25, 8:30 – 10:00 am
More than 400 libraries worldwide use WorldShare Management Services, a complete, cloud-based library services platform built on WorldCat and other collaborative data. This library community leverages this data, shares best practices and enjoys easy-to-use applications for more efficient workflows. Join us to hear community members share their experiences and to hear an update from John McCullough, OCLC Senior Product Manager.
Linked Data Roundtable: Stories from the Front
Saturday, June 25, 10:30 – 11:30 am
Join the conversation as libraries that are implementing linked data discuss current activities and share recent experiences, including OCLC's Person Entity Lookup pilot, LC's BIBFRAME program and other linked data initiatives. What did we learn? …and what's next? Presenters will share their observations followed by audience discussion.
Shared Print: Registration Learnings and a Look Ahead to Discovery
Saturday, June 25, 10:30 – 11:30 am
Increasingly, libraries are sharing the responsibility and costs of maintaining print collections in response to widespread availability of digital resources and increasing pressure to reclaim campus library space. Nick Valentini, Product Manager for Shared Print, will give an update on how OCLC is facilitating data-driven selection for cooperative partnerships, streamlining registration of preservation commitments in WorldCat, and enabling seamless integration of shared collections in local discovery and delivery applications.
Data-driven Website Design: Using Analytics to Maximize Search Box Use on Your Website
Saturday, June 25, 1:00 – 2:30 pm
A library’s virtual front door, a website connects people to library services and resources. Analytics inform website design and positioning of search options so people more easily find what they need. Data tells us which website features are used most and where changes are required. This program provides insights into how to capture and use website analytics to maximize users’ experiences, including best practices that have improved usage of some library websites.
OCLC User Community Meetings
Saturday, June 25, 3:00 – 4:00 pm
OCLC user community meetings bring members together to learn from and share with each other, to best use OCLC services today and to provide input into the future. Join a user community meeting and then network with fellow members in a post-meeting reception from 4:00 – 5:00 pm.
- Cataloging/Metadata Community Meeting
- Resource Sharing Community Meeting
- WorldCat Discovery Community Meeting
- WorldShare Management Services User Meeting
Sunday
Electronic Subscriptions, Licenses, Analytics and Metadata: OCLC's eServices from End to End
Sunday, June 26, 8:30 – 10:00 am
Managing your library’s e-resources with fragmented solutions and multiple spreadsheets is not easy. OCLC offers integrated tools and services – from acquisitions, cataloging and interlibrary loan to discovery, license management and analytics – that help libraries solve e-resource management and access challenges. Come and learn how OCLC can help you overcome your e-management challenges.
Monday
OCLC Research Update
Monday, June 27, 10:30 – 11:30 am
OCLC Research, one of the world's leading research groups devoted to challenges facing libraries and archives, will present overviews of several active research projects. Following the briefings, audience members will be invited to offer comments and ask questions.
