- Took place Mar 27, 2025
This presentation will discuss the implementation of a rule-based chatbot to accompany the UF Libraries’ Ask A Librarian virtual reference service.
The goal of the chatbot was to streamline the virtual chat experience while still encouraging librarian-patron interactions. It outlines the development of the chat workflows for the bot through survey and analysis, workflow creation using Springshare’s chatbot tool, and implementation.
The presentation will also discuss the struggles experienced during implementation, usage data and preliminary outcomes of the new chatbot, and next steps for continued improvement.
Presenters
Robin Fowler and Kelly Handy, George A. Smathers Libraries, University of Florida
More Information
This webinar is made available to you via Minitex's membership in the Professional Development Alliance of Consortia and will be hosted by Florida Virtual Campus (FLVC). Following your registration, you will receive further details regarding your attendance directly from FLVC. For further information, please contact msykes@flvc.org.
Platform
Microsoft Teams
