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Your public library team deserves to be in the best position possible to provide excellent customer service to your community, and you can help them achieve that goal.  This webinar will prepare you to better examine your library's operations, policies, procedures, and habits that can enhance or detract from the customer's experience. Pat Wagner is  a nationally-known speaker and trainer on customer service and a frequent consultant to libraries and library systems. The one-hour session is free, and is sponsored by the Council of Regional Library System Administrators.