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The North American Virtual Reference Online Conference (NAVROC) is now accepting proposals for our free conference Tuesday - Thursday, February 23 - 25, 2021.

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The North American Virtual Reference Online Conference (NAVROC) is accepting proposals for our free conference Tuesday - Thursday, Februrary 23 - 25, 2021. We are seeking proposals for 45 minute sessions and 20 minute lightning talks from virtual reference providers relating to our theme, Adaptability: Thriving in Uncertain Times. These sessions will comprise the 2 - 3 hour time frame of each conference day. Because this is a virtual conference, presenters can present from anywhere as long as they have a stable internet connection. 

Conference theme: Adaptability: Thriving in Uncertain Times. Participants will hear staff from around the continent discuss how they are using virtual reference services to increase access, forge partnerships, drive equity, and foster engagement -- all when planning for more than a week ahead can sometimes feel like an impossible task. 

Potential topics include but are not limited to:
Adaptability

  • What changes/improvements have you successfully made because of the pandemic
  • Innovations, new technologies, emerging platforms
  • New partnerships - how were they formed, and how do they expand your service to your community
  • Creative uses of video conferencing/screen sharing via chat

Equity and Engagement

  • Centering race in VR
  • Mitigating microaggressions in chat
  • Utilizing culturally-appropriate resources
  • Engaging BIPOC staff and patrons
  • Multi-lingual VR services
  • How are you bridging the digital divide in your community?
  • Marketing strategies for underserved patrons
  • Improving accessibility

Marketing and Promotion

  • Integrating social media
  • Best practices for online finding aids (LibGuides, websites)
  • Marketing your service
  • Telling your story with data

Evaluation & Appraisal

  • Service Evaluation
  • Using ratings form users

Self-care in a virtual pandemic world

  • Wellness/Self care
  • Emotional Intelligence

Challenges

  • Privacy issues
  • Creative solutions to staffing challenges
  • Training
  • Ergonomics at home

Roundtables

  • Focusing on VR services in specific kinds of libraries (public, academic, government, etc.)

To submit a proposal, please fill out the proposal submission form by November 30, 2020. 

Written by

Carla Pfahl
Reference Outreach & Instruction Librarian
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