Ellen Range, a school librarian for ISD 535 in Rochester, put together this post about the AskMN statewide 24/7 virtual reference service, http://hslibraryisd535staff.blogspot.com/2016/02/chat-with-librarian-247-using-askmnorg.html, for her teachers to learn more about the service and how to introduce it to students. I appreciate the video she put together about using the service. She breaks down the information quite well on how to use the service and provides examples of questions asked of AskMN Librarians.
Students that have a better understanding of the expectations of the service will have a more positive experience. Check out the post.