Currently Offered Sessions
No sessions currently scheduled.
What makes a chat session good and what makes a chat session exceptional? How do you know you’re truly helping a patron? Sometimes it’s not always clear from working with a patron in a virtual setting to know when you have satisfied their request. There has been a large amount of research done on how to reach and engage with patrons in that online environment. AskMN libraries are invited to join Carla Pfahl, Coordinator of AskMN, and Merrie Davidson, Social Sciences Librarian and fellow AskMN librarian with University of St. Thomas for a one hour webinar. We will look at how to conduct a reference interview and what makes an exceptional reference transaction.
Who Should Attend?
This webinar is open to all librarians currently participating in AskMN or would like to learn more about participating in AskMN.